Terms of purchase

Membership

Membership

To be a member you need to be at least 18 years old and a resident of the EU. The membership is personal and is registered on your email adress. Purchases are registered when you are logged in as a member at www.manofakind.com.

Cost

The membership is free.

Other terms

In addition to the above, our terms and conditions as well as the privacy policy apply to your membership. It can be found here.

Terms and Conditions

Delivery charge

These terms and conditions apply to purchases and deliveries of products bought at manofakind.se. Note that the terms and conditions on this page only apply to EU countries except Sweden.

Delivery is made by Schenker via their services GLS and may take up to 7 working days from receipt of your order.

Standard delivery Charges:

- Order value under 2000 SEK: delivery charge 129 SEK

- Order value over 2000 SEK: your delivery is FREE

Can I change a placed order?

We strive to send out your order as quickly as possible and therefore it is not possible to change or cancel an already placed order.

I have not received a confirmation email after I placed my order

Please check your email settings as the email may have been sent to your spam trash folder. Also you can login to your account and look for information there. If you do not find your email or the information at your account, please contact us.

Order shipment

When your order is dispatched from our Warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Your order is traceable from when it is dispatched, you can check its progress by logging into your account. We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

Faulty item

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. By sending us an email at Customer Care with description of the fault we will get back to you with help as soon as possible.

Incorrect item

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care, which will find a good solution.

Missing item

When you place your order, the total cost of the entire order is reserved on your account until our warehouse has had time to pack and dispatch your order. If one or more items are out of stock, we will deduct the cost for those items when we debit your account. It may take 5-7 days, depending on which bank you use, before you can see the debited amount. We will notify you by email about missing items in your order and you can see which items will be delivered on your receipt.

Standard delivery Schenker

Your items will be delivered within 4-7 working days after you place your order (excluding Weekends) e.g. if you order on Wednesday your goods will be delivered by the following Tuesday-Friday.

The cost of Standard Delivery in the EU is 129 SEK (Incl. VAT) and your order will be sent with Schenker via GLS or depending on where you live. If you shop for more than 2000 SEK the shipping is FREE.

For parcels where Schenker is not able to get in contact with the recipient and complete the delivery or doesn’t pick up the parcel at the access point on time, DSE Departments & Stores Europe reserves the right to charge the customer 210 SEK for service fees, return shipping and handling costs.

 

Customs and import cost

No customs or import duties are charged since we for now only ship within the EU. The price you pay /and that is shown on our site includes Swedish VAT, and that VAT is the one that you have to pay.

 

Returns

Our return policy

In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return.

Returns are not acceptet for products that are not re-sellable such as intimicy products, deodorants, perfumes, schampo, or similar.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Returns that are not connected to a faulty item will be charged with the cost for postal fees, 129 SEK. When returning an item, you need to use the return label which was provided in the package you received your order in.

We also accept cancelled orders under the Distance Selling Regulations.

How do I return an item?

For our Swedish customers:
When returning an item, you need to use a return label. We provide one in the package when your order arrived. We recommend always contacting customer care before making a return.

For our foreign customers: 
To return an item, please contact customer care at customercare-com@manofakind.se to book a return.

Our shipping firm GLS will do a pick up at an address of your choice, for example, a work or home address. They do pickups on working days between 9 am - 6 pm. The driver will contact you beforehand and they will provide a return label. Please send the address, phone number and desired date for the pickup when contacting customer care. You will receive a confirmation when the return is booked and scheduled.

Once we receive your return, we will inspect and process the goods to ensure you receive your refund. We will send you an email confirming the action we have taken as soon as we are confident the goods are in their original condition and the return has been taken care of.

Any refund will automatically be issued to the card used to make the original purchase. If your purchase was made using PayPal, the refund will be returned to your PayPal account. In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Have you received my return?

As soon as your return has been processed by our warehouse, we'll email you to let you know. If you have questions concerning this-please get in touch with our Customer Care and we'll get back to you.

Shopping

Do I need an account to shop at manofakind.se?

The simple answer: no.

But setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking. When you shop with us, the site automatically sets up an account for you if you check the related checkbox the checkout process. After finishing your purchase, the order receipt is sent to you with a link to log in to your account. Using the link to log in to your account is voluntary, if you want to login or not is up to you. You can always choose to shop without logging in. You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best. Just follow the steps on the screen and remember to have your payment and address details on hand. If there is information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it. Contact Customer Care.

More information about a product

We try to publish as much useful info as we can about all of our products, to help you buy the things that will suit you best. The product page for every item includes size, colors, a detailed description, fabric, care instructions and images. Please contact us  if you need more information about any product.

Which countries do you sell to?

We sell to EU countries through this site. The countries we ship to are Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Please select the country you wish to ship to in the header.

Discount code

There can be many reasons why a discount code is not valid.

Here are the most common reasons.

1. You must login with your username and password to activate the code.

2. You have added items to your basket, activated the code, but then have problems with your payment. In this case, the code has been ‘used’ and we ask you to kindly contact Customer Service using the form below for more help.

3. It is not possible to use discount codes on already discounted items or in combination with other offers. Have you added items that are connected to a special offer in your basket?

Payment

We offer paypal as our payment provider for all EU countries except Sweden. More information about PayPal. We take security very seriously, so your details are safe with us.

We utilise a payment solution provider that uses industry-standard Secure Sockets Layer (SSL) technology which encrypts sensitive information like your credit card details and so the payment data cannot be intercepted. Information passed between your computer and our payment solution provider cannot be read in the event someone else intercepts it.

Technology includes the following features:

- Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure

- Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server on the payment solution provider side.

- Data Integrity - this checks the data being transferred to ensure it has not been altered.

Currency

We show our prices in SEK, but you can pay with paypal and they will automatically exchange from your currency to SEK no matter which currency you use.

When will I be charged?

If your PayPal transaction is authorized, you will receive an email that describes that your order has been successful and payment is reserved. Payment will be taken first when your order is dispatched. You will receive an email containing your receipt when your order has been sent out from our warehouse.

How do I change my account?

Once you have signed up, you'll be able to log into your account anytime you want. This is where you go if you want to change your password, email address and delivery info. If you haven't visited us in a while, it's worth checking logging in to make sure all your details are up to date.

Can I cancel or change an order?

No, unfortunately we are unable to change an order once it has been submitted; this includes changing the size/colour of an item, removing an item, changing the delivery address or any payment methods. However you can contact us and describe your problem. We will help you in the best way we can. Once the order is dispatched it is difficult to stop it.

The product I wish is not available

We do not show products on the site that are not currently available. A faded grey box listed in allocated sizes indicates that the product is not available in that size. We get frequent deliveries of stock. Please contact us to find out if the product is due in soon.

 

Technical

Problems with the site

If you are experiencing any technical problems, we recommend that you make sure you have the latest updates and patches for your operating system. If you are still having problems, get in touch with Customer Care and they will do their best to help you.

To help us solve the issue for you, please tell us what device you are using, i.e. Tablet/PC/Smartphone.

Not able to sign in

When you want to access your account and if you find that your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and an email will be sent to you with instructions for logging in.

Safe to order online

We use one of the most secure online ordering systems on the market. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details.

Information passed between your computer and our website cannot be read in the event someone else intercepts it.

What is Visa/Mastercard SecureCode?

MasterCard SecureCode is a service that password-protects your card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your card online.

You sign up by contacting the bank that issued your card directly.

You'll be asked to come up with a password (also known as a SecureCode) for your card. You only need to do this once then whenever you use the card online you will be asked to enter the password when you check out.

If you have already registered, you will be prompted to enter your SecureCode when you order.

To find out more information about these services visit the VISA/Mastercard Card SecureCode website.

Product no longer in stock

Some of our products can run out of stock. Some of them will come in stock again and some will not. We are unable to tell which are and which will not. If you have questions please contact Customer care and they will help you out.

Reservations

We reserve the right for any errors in images, texts and/or prices.